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{
  "event_type": "ticket",
  "event_source": "line",
  "action": "add",
  "ticket": {
    "id": "ae278195-56af-489f-a3f7-c829d6821007",
    "request_id": "ae278195-56af-489f-a3f7-c829d6821007",
    "number": "0001425",
    "created_at": "2024-04-09T10:24:20Z",
    "channel_id": "c2428f2e-68eb-11e8-80e8-0025904f970f",
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    "status_id": "c2428f34-68eb-11e8-80e8-0025904f970f",
    "author_id": "26c44945-56f4-11e1-bd8d-92568227dc5f",
    "kind_id": "c2428f24-68eb-11e8-80e8-0025904f970f",
    "type_id": "c2428f29-68eb-11e8-80e8-0025904f970f",
    "status_type": "NEW",
    "description": "Описание",
    "result": "",
    "transaction_id": "8c122fb5-7d93-4a0c-9b37-3bd43fb8ccac",
    "updated_at": "2024-04-09T10:24:23.346568Z",
    "summary": "Тема заявки",
    "priority": "STANDARD",
    "deadline": "",
    "field3": "низкий",
    "field4": "средняя"
  }
}

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Code Block
{
    "event_type": "ticket",
    "event_source": "line",
    "action": "update",
    "ticket": {
        "id": "ae278195-56af-489f-a3f7-c829d6821007",
        "request_id": "ae278195-56af-489f-a3f7-c829d6821007",
        "number": "0001425",
        "created_at": "2024-04-09T10:24:20Z",
        "channel_id": "c2428f2e-68eb-11e8-80e8-0025904f970f",
        "line_id": "245b14a0-35dc-11e4-93f8-e839352bba69",
        "initiator_id": "cd932919-dad3-11e1-bda3-bfc542cab2b3",
        "executor_id": "26c44945-56f4-11e1-bd8d-92568227dc5f",
        "status_id": "c2428f33-68eb-11e8-80e8-0025904f970f",
        "author_id": "26c44945-56f4-11e1-bd8d-92568227dc5f",
        "kind_id": "c2428f24-68eb-11e8-80e8-0025904f970f",
        "type_id": "c2428f29-68eb-11e8-80e8-0025904f970f",
        "status_type": "WORK",
        "description": "Описание",
        "result": "все сделали",
        "transaction_id": "9ad8cd26-da5c-449a-8541-c1c9d1fdced2",
        "updated_at": "2024-04-09T10:29:38.669787Z",
        "duration": 72000,
        "summary": "Тема заявки",
        "priority": "STANDARD",
        "deadline": "",
        "field3": "низкий",
        "field4": "средняя"
    }
}

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