...
Поле | Тип | Описание |
|---|---|---|
action | String | Тип изменения объектов:
|
ticket | Информация о заявке | |
ticket_comment | Комментарий к заявке | |
ticket_file | Файл к заявке |
Пример события добавления заявки
| Code Block |
|---|
{
"event_type": "ticket",
"event_source": "line",
"action": "add",
"ticket": {
"id": "ae278195-56af-489f-a3f7-c829d6821007",
"request_id": "ae278195-56af-489f-a3f7-c829d6821007",
"number": "0001425",
"created_at": "2024-04-09T10:24:20Z",
"channel_id": "c2428f2e-68eb-11e8-80e8-0025904f970f",
"line_id": "245b14a0-35dc-11e4-93f8-e839352bba69",
"initiator_id": "cd932919-dad3-11e1-bda3-bfc542cab2b3",
"executor_id": "26c44945-56f4-11e1-bd8d-92568227dc5f",
"status_id": "c2428f34-68eb-11e8-80e8-0025904f970f",
"author_id": "26c44945-56f4-11e1-bd8d-92568227dc5f",
"kind_id": "c2428f24-68eb-11e8-80e8-0025904f970f",
"type_id": "c2428f29-68eb-11e8-80e8-0025904f970f",
"status_type": "NEW",
"description": "Описание",
"result": "",
"transaction_id": "8c122fb5-7d93-4a0c-9b37-3bd43fb8ccac",
"updated_at": "2024-04-09T10:24:23.346568Z",
"summary": "Тема заявки",
"priority": "STANDARD",
"deadline": "",
"field3": "низкий",
"field4": "средняя"
}
} |
Пример события изменения заявки
| Code Block |
|---|
{
"event_type": "ticket",
"event_source": "line",
"action": "update",
"ticket": {
"id": "ae278195-56af-489f-a3f7-c829d6821007",
"request_id": "ae278195-56af-489f-a3f7-c829d6821007",
"number": "0001425",
"created_at": "2024-04-09T10:24:20Z",
"channel_id": "c2428f2e-68eb-11e8-80e8-0025904f970f",
"line_id": "245b14a0-35dc-11e4-93f8-e839352bba69",
"initiator_id": "cd932919-dad3-11e1-bda3-bfc542cab2b3",
"executor_id": "26c44945-56f4-11e1-bd8d-92568227dc5f",
"status_id": "c2428f33-68eb-11e8-80e8-0025904f970f",
"author_id": "26c44945-56f4-11e1-bd8d-92568227dc5f",
"kind_id": "c2428f24-68eb-11e8-80e8-0025904f970f",
"type_id": "c2428f29-68eb-11e8-80e8-0025904f970f",
"status_type": "WORK",
"description": "Описание",
"result": "все сделали",
"transaction_id": "9ad8cd26-da5c-449a-8541-c1c9d1fdced2",
"updated_at": "2024-04-09T10:29:38.669787Z",
"duration": 72000,
"summary": "Тема заявки",
"priority": "STANDARD",
"deadline": "",
"field3": "низкий",
"field4": "средняя"
}
} |
Пример события добавления комментария к заявке
| Code Block |
|---|
{
"event_type": "ticket",
"event_source": "line",
"action": "add",
"ticket_comment": {
"id": "1740a066-a3f5-4c25-bed3-2e40f47c67ea",
"ticket_id": "96daaf15-941c-4420-9188-17ba5f13e08f",
"author_id": "26c44945-56f4-11e1-bd8d-92568227dc5f",
"text": "новый комментарий",
"at": "2024-04-09T10:09:13.730862526Z"
}
} |
Пример события изменения комментария к заявке
| Code Block |
|---|
{
"event_type": "ticket",
"event_source": "line",
"action": "update",
"ticket_comment": {
"id": "1740a066-a3f5-4c25-bed3-2e40f47c67ea",
"ticket_id": "96daaf15-941c-4420-9188-17ba5f13e08f",
"text": "измененный комментарий"
}
} |
Пример события удаления комментария к заявке
| Code Block |
|---|
{
"event_type": "ticket",
"event_source": "line",
"action": "delete",
"ticket_comment": {
"id": "1740a066-a3f5-4c25-bed3-2e40f47c67ea",
"ticket_id": "96daaf15-941c-4420-9188-17ba5f13e08f"
}
} |
Пример события добавления файла
| Code Block |
|---|
{
"event_type": "ticket",
"event_source": "line",
"action": "add",
"ticket_file": {
"id": "d6885499-6c30-429a-9f7a-99e22fb36594",
"ticket_id": "96daaf15-941c-4420-9188-17ba5f13e08f",
"author_id": "26c44945-56f4-11e1-bd8d-92568227dc5f",
"name": "Выделение_016.png",
"url": "https://develop-filetransfer.1c-connect.com/partner/api/v1/download/ticket/d6885499-6c30-429a-9f7a-99e22fb36594",
"preview_size": "385x312",
"preview_url": "https://develop-filetransfer.1c-connect.com/ticket_thumbnail/2024/04/09/552fd7c788c1fe6b626841bbfdf12bdc-095644722-preview-hi.png",
"size": 60543,
"uploaded_at": "2024-04-09T09:56:44.967861642Z"
}
} |
Пример события удаления файла
| Code Block |
|---|
{
"event_type": "ticket",
"event_source": "line",
"action": "delete",
"ticket_file": {
"id": "d6885499-6c30-429a-9f7a-99e22fb36594",
"ticket_id": "96daaf15-941c-4420-9188-17ba5f13e08f"
}
} |