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4.2.4.10. ΠŸΠΎΠ»ΡƒΡ‡Π΅Π½ΠΈΠ΅ заявки Service Desk ΠΏΠΎ ID

4.2.4.10. ΠŸΠΎΠ»ΡƒΡ‡Π΅Π½ΠΈΠ΅ заявки Service Desk ΠΏΠΎ ID

ΠšΡ€Π°Ρ‚ΠΊΠΈΠ΅ свСдСния


Π’ΠΈΠΏΡ‹ запросов
GET 
ΠžΠΏΠΈΡΠ°Π½ΠΈΠ΅ΠŸΠΎΠ»ΡƒΡ‡Π΅Π½ΠΈΠ΅ заявки Service Desk со Π²Π»ΠΎΠΆΠ΅Π½Π½Ρ‹ΠΌΠΈ ΠΎΠ±ΡŠΠ΅ΠΊΡ‚Π°ΠΌΠΈ ΠΏΠΎ id
НазваниС

GetTicket

URL/v1/ticket/{id}/

ОписаниС

ΠœΠ΅Ρ‚ΠΎΠ΄ Π²ΠΎΠ·Π²Ρ€Π°Ρ‰Π°Π΅Ρ‚ заявку Service Desk со Π²Π»ΠΎΠΆΠ΅Π½Π½Ρ‹ΠΌΠΈ ΠΎΠ±ΡŠΠ΅ΠΊΡ‚Π°ΠΌΠΈ ΠΏΠΎ id

Запрос ΠΊ сСрвСру

ΠŸΠ°Ρ€Π°ΠΌΠ΅Ρ‚Ρ€Ρ‹ Path

ПолСВипОписаниС
idUUIDID заявки

ΠŸΡ€ΠΈΠΌΠ΅Ρ€

Π˜Π½Ρ„ΠΎΡ€ΠΌΠ°Ρ†ΠΈΡ ΠΎ ΠΏΠΎΠ»ΡŒΠ·ΠΎΠ²Π°Ρ‚Π΅Π»Π΅

GET /v1/ticket/8b1cc082-1803-4713-9ce5-ba2e2f6d8b8e/ HTTP/1.1
Host: push.1c-connect.com
accept: application/json
authorization: Basic dGVzdDp0ZXN0

Curl

curl -X GET "https://push.1c-connect.com/v1/ticket/8b1cc082-1803-4713-9ce5-ba2e2f6d8b8e/" \
-H "accept: application/json" \
-u test:test

ΠžΡ‚Π²Π΅Ρ‚ сСрвСра

НазваниС ΠΎΠ±ΡŠΠ΅ΠΊΡ‚Π°

Ticket

ОписаниС ΠΎΠ±ΡŠΠ΅ΠΊΡ‚Π°

Заявка Service Desk

Π”Π°Π½Π½Ρ‹Π΅

ПолС

Π’ΠΈΠΏ

ОписаниС

id

UUID

ID Заявки

transaction_id

UUID

ID Π’Ρ€Π°Π½Π·Π°ΠΊΡ†ΠΈΠΈ

number

Integer

НомСр заявки

created_at

DateTime

ВрСмя создания

updated_at

DateTime

ВрСмя измСнСния

description

String?

ОписаниС

priority

String

ΠŸΡ€ΠΈΠΎΡ€ΠΈΡ‚Π΅Ρ‚:

  • LOW - Π½ΠΈΠ·ΠΊΠΈΠΉ

  • STANDARD - Π‘Ρ‚Π°Π½Π΄Π°Ρ€Ρ‚Π½Ρ‹ΠΉ

  • HIGH - Высокий

duration

Integer

Π”Π»ΠΈΡ‚Π΅Π»ΡŒΠ½ΠΎΡΡ‚ΡŒ Ρ€Π°Π±ΠΎΡ‚Ρ‹, сСк
(0 - Π½Π΅ Π·Π°Π΄Π°Π½ΠΎ)

result

String?

ОписаниС Ρ€Π΅ΡˆΠ΅Π½ΠΈΡ

summary

String?

Π’Π΅ΠΌΠ°

deadline

String?

Π‘Ρ€ΠΎΠΊ

kind

ServiceKind

Π’ΠΈΠ΄ Ρ€Π°Π±ΠΎΡ‚

line

LineShort

Линия ΠΏΠΎΠ΄Π΄Π΅Ρ€ΠΆΠΊΠΈ

type

TicketType

Вип заявки

channel

TicketChannel

Канал связи

status

TicketStatus

Бтатус заявоки

initiator

User

Π—Π°ΠΊΠ°Π·Ρ‡ΠΈΠΊ

author

User ?

Автор (отсутствуСт, Ссли заявка создана Π² ΡƒΡ‡Π΅Ρ‚Π½ΠΎΠΉ систСмС)

executor

User ?

Π˜ΡΠΏΠΎΠ»Π½ΠΈΡ‚Π΅Π»ΡŒ

fields

[]TicketAdditionalFieldValue ?

ЗначСния Π΄ΠΎΠΏΠΎΠ»Π½ΠΈΡ‚Π΅Π»ΡŒΠ½Ρ‹Ρ… ΠΏΠΎΠ»Π΅ΠΉ заявки

ΠŸΡ€ΠΈΠΌΠ΅Ρ€

{
  "id": "8b1cc082-1803-4713-9ce5-ba2e2f6d8b8e",
  "transaction_id": "9135b4d2-4004-4f0a-b226-775f8ee4905a",
  "number": "1202",
  "created_at": "2023-08-09T04:49:52Z",
  "updated_at": "2023-10-11T11:57:44.415388Z",
  "priority": "STANDARD",
  "duration": 0,
  "kind": {
    "id": "c2428f24-68eb-11e8-80e8-0025904f970f",
    "name": "АдаптивноС сопровоТдСниС ΠΏΡ€ΠΈΠΊΠ»Π°Π΄Π½Ρ‹Ρ… Ρ€Π΅ΡˆΠ΅Π½ΠΈΠΉ 1Π‘"
  },
  "line": {
    "id": "245b14a0-35dc-11e4-93f8-e839352bba69",
    "name": "ΠŸΠΎΠ΄Π΄Π΅Ρ€ΠΆΠΊΠ° ΠΏΠΎΠ»ΡŒΠ·ΠΎΠ²Π°Ρ‚Π΅Π»Π΅ΠΉ"
  },
  "type": {
    "id": "c2428f2b-68eb-11e8-80e8-0025904f970f",
    "name": "ПоТСланиС"
  },
  "channel": {
    "id": "c2428f2e-68eb-11e8-80e8-0025904f970f",
    "name": "1Π‘-ΠšΠΎΠ½Π½Π΅ΠΊΡ‚",
    "type": "CONNECT"
  },
  "status": {
    "id": "c2428f33-68eb-11e8-80e8-0025904f970f",
    "name": "Π—Π°Π²Π΅Ρ€ΡˆΠ΅Π½Π°",
    "type": "FINISHED"
  },
  "initiator": {
    "counterpart_id":"ae052c9a-307c-11eb-3b94-00505601495b",
    "counterpart_owner_id":"6dd05738-1464-11e3-93b5-7054d21ab6ff",
    "user_id": "cd932919-dad3-11e1-bda3-bfc542cab2b3",
    "name": "Имя122",
    "surname": "Ѐамилия",
    "patronymic": "ΠžΡ‚Ρ‡Π΅ΡΡ‚Π²ΠΎ",
    "avatar_url": "",
    "avatar_small_url": "",
    "post": "ΠŸΡ€ΠΎΠ³Ρ€Π°ΠΌΠΌΠΈΡΡ‚",
    "phone": "",
    "email": "a@r.ru"
  },
  "result": "dd",
  "executor": {
    "counterpart_id":"9cc54ec8-e299-11e0-8d8a-000c2926d843",
    "counterpart_owner_id":"9cc54ec8-e299-11e0-8d8a-000c2926d843",
    "user_id": "26c44945-56f4-11e1-bd8d-92568227dc5f",
    "name": "Иван",
    "surname": "Иванов",
    "patronymic": "Π˜Π²Π°Π½ΠΎΠ²ΠΈΡ‡",
    "avatar_url": "https://develop-filetransfer.1c-connect.com/avatars/2023/11/21/c44ef0f55a3c1fa5a5a93c5cf6c85155-072514392.png",
    "avatar_small_url": "https://develop-filetransfer.1c-connect.com/avatars/2023/11/21/c44ef0f55a3c1fa5a5a93c5cf6c85155-072514392-preview.png",
    "post": "Π’Π΅Ρ€Ρ…ΠΎΠ²Π½Ρ‹ΠΉ Π³Π»Π°Π²Π½ΠΎΠΊΠΎΠΌΠ°Π½Π΄ΡƒΡŽΡ‰ΠΈΠΉ",
    "phone": "852",
    "email": "sovsemsovsem@pisem.net"
  },
  "author": {
    "counterpart_id":"9cc54ec8-e299-11e0-8d8a-000c2926d843",
    "counterpart_owner_id":"9cc54ec8-e299-11e0-8d8a-000c2926d843",
    "user_id": "26c44945-56f4-11e1-bd8d-92568227dc5f",
    "name": "Иван",
    "surname": "Иванов",
    "patronymic": "Π˜Π²Π°Π½ΠΎΠ²ΠΈΡ‡",
    "avatar_url": "https://develop-filetransfer.1c-connect.com/avatars/2023/11/21/c44ef0f55a3c1fa5a5a93c5cf6c85155-072514392.png",
    "avatar_small_url": "https://develop-filetransfer.1c-connect.com/avatars/2023/11/21/c44ef0f55a3c1fa5a5a93c5cf6c85155-072514392-preview.png",
    "post": "Π’Π΅Ρ€Ρ…ΠΎΠ²Π½Ρ‹ΠΉ Π³Π»Π°Π²Π½ΠΎΠΊΠΎΠΌΠ°Π½Π΄ΡƒΡŽΡ‰ΠΈΠΉ",
    "phone": "852",
    "email": "sovsemsovsem@pisem.net"
  },
  "fields": [
    {
      "id": "FIELD1",
      "value": ""
    }
  ]
}

Ошибки

КодОписаниС
400Запрос содСрТит ΠΎΡˆΠΈΠ±ΠΊΡƒ
401ΠŸΠΎΠ»ΡŒΠ·ΠΎΠ²Π°Ρ‚Π΅Π»ΡŒ Π½Π΅ Π°Π²Ρ‚ΠΎΡ€ΠΈΠ·ΠΎΠ²Π°Π½
403НСдостаточно ΠΏΡ€Π°Π²

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