4.2.4.10. ΠΠΎΠ»ΡΡΠ΅Π½ΠΈΠ΅ Π·Π°ΡΠ²ΠΊΠΈ Service Desk ΠΏΠΎ ID
ΠΡΠ°ΡΠΊΠΈΠ΅ ΡΠ²Π΅Π΄Π΅Π½ΠΈΡ
ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅
ΠΠ΅ΡΠΎΠ΄ Π²ΠΎΠ·Π²ΡΠ°ΡΠ°Π΅Ρ Π·Π°ΡΠ²ΠΊΡ Service Desk ΡΠΎ Π²Π»ΠΎΠΆΠ΅Π½Π½ΡΠΌΠΈ ΠΎΠ±ΡΠ΅ΠΊΡΠ°ΠΌΠΈ ΠΏΠΎ id
ΠΠ°ΠΏΡΠΎΡ ΠΊ ΡΠ΅ΡΠ²Π΅ΡΡ
ΠΠ°ΡΠ°ΠΌΠ΅ΡΡΡ Path
ΠΠΎΠ»Π΅ | Π’ΠΈΠΏ | ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ |
---|---|---|
id | UUID | ID Π·Π°ΡΠ²ΠΊΠΈ |
ΠΡΠΈΠΌΠ΅Ρ
ΠΠ½ΡΠΎΡΠΌΠ°ΡΠΈΡ ΠΎ ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Π΅
GET /v1/ticket/8b1cc082-1803-4713-9ce5-ba2e2f6d8b8e/ HTTP/1.1 Host: push.1c-connect.com accept: application/json authorization: Basic dGVzdDp0ZXN0
Curl
curl -X GET "https://push.1c-connect.com/v1/ticket/8b1cc082-1803-4713-9ce5-ba2e2f6d8b8e/" \ -H "accept: application/json" \ -u test:test
ΠΡΠ²Π΅Ρ ΡΠ΅ΡΠ²Π΅ΡΠ°
ΠΠ°Π½Π½ΡΠ΅
ΠΠΎΠ»Π΅ | Π’ΠΈΠΏ | ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ |
---|---|---|
id | UUID | ID ΠΠ°ΡΠ²ΠΊΠΈ |
transaction_id | UUID | ID Π’ΡΠ°Π½Π·Π°ΠΊΡΠΈΠΈ |
number | Integer | ΠΠΎΠΌΠ΅Ρ Π·Π°ΡΠ²ΠΊΠΈ |
created_at | DateTime | ΠΡΠ΅ΠΌΡ ΡΠΎΠ·Π΄Π°Π½ΠΈΡ |
updated_at | DateTime | ΠΡΠ΅ΠΌΡ ΠΈΠ·ΠΌΠ΅Π½Π΅Π½ΠΈΡ |
description | String? | ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ |
priority | String | ΠΡΠΈΠΎΡΠΈΡΠ΅Ρ:
|
duration | Integer | ΠΠ»ΠΈΡΠ΅Π»ΡΠ½ΠΎΡΡΡ ΡΠ°Π±ΠΎΡΡ, ΡΠ΅ΠΊ |
result | String? | ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ ΡΠ΅ΡΠ΅Π½ΠΈΡ |
summary | String? | Π’Π΅ΠΌΠ° |
deadline | String? | Π‘ΡΠΎΠΊ |
kind | ΠΠΈΠ΄ ΡΠ°Π±ΠΎΡ | |
line | ΠΠΈΠ½ΠΈΡ ΠΏΠΎΠ΄Π΄Π΅ΡΠΆΠΊΠΈ | |
type | Π’ΠΈΠΏ Π·Π°ΡΠ²ΠΊΠΈ | |
channel | ΠΠ°Π½Π°Π» ΡΠ²ΡΠ·ΠΈ | |
status | Π‘ΡΠ°ΡΡΡ Π·Π°ΡΠ²ΠΎΠΊΠΈ | |
initiator | ΠΠ°ΠΊΠ°Π·ΡΠΈΠΊ | |
author | User ? | ΠΠ²ΡΠΎΡ (ΠΎΡΡΡΡΡΡΠ²ΡΠ΅Ρ, Π΅ΡΠ»ΠΈ Π·Π°ΡΠ²ΠΊΠ° ΡΠΎΠ·Π΄Π°Π½Π° Π² ΡΡΠ΅ΡΠ½ΠΎΠΉ ΡΠΈΡΡΠ΅ΠΌΠ΅) |
executor | User ? | ΠΡΠΏΠΎΠ»Π½ΠΈΡΠ΅Π»Ρ |
fields | ΠΠ½Π°ΡΠ΅Π½ΠΈΡ Π΄ΠΎΠΏΠΎΠ»Π½ΠΈΡΠ΅Π»ΡΠ½ΡΡ ΠΏΠΎΠ»Π΅ΠΉ Π·Π°ΡΠ²ΠΊΠΈ |
ΠΡΠΈΠΌΠ΅Ρ
{ "id": "8b1cc082-1803-4713-9ce5-ba2e2f6d8b8e", "transaction_id": "9135b4d2-4004-4f0a-b226-775f8ee4905a", "number": "1202", "created_at": "2023-08-09T04:49:52Z", "updated_at": "2023-10-11T11:57:44.415388Z", "priority": "STANDARD", "duration": 0, "kind": { "id": "c2428f24-68eb-11e8-80e8-0025904f970f", "name": "ΠΠ΄Π°ΠΏΡΠΈΠ²Π½ΠΎΠ΅ ΡΠΎΠΏΡΠΎΠ²ΠΎΠΆΠ΄Π΅Π½ΠΈΠ΅ ΠΏΡΠΈΠΊΠ»Π°Π΄Π½ΡΡ ΡΠ΅ΡΠ΅Π½ΠΈΠΉ 1Π‘" }, "line": { "id": "245b14a0-35dc-11e4-93f8-e839352bba69", "name": "ΠΠΎΠ΄Π΄Π΅ΡΠΆΠΊΠ° ΠΏΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Π΅ΠΉ" }, "type": { "id": "c2428f2b-68eb-11e8-80e8-0025904f970f", "name": "ΠΠΎΠΆΠ΅Π»Π°Π½ΠΈΠ΅" }, "channel": { "id": "c2428f2e-68eb-11e8-80e8-0025904f970f", "name": "1Π‘-ΠΠΎΠ½Π½Π΅ΠΊΡ", "type": "CONNECT" }, "status": { "id": "c2428f33-68eb-11e8-80e8-0025904f970f", "name": "ΠΠ°Π²Π΅ΡΡΠ΅Π½Π°", "type": "FINISHED" }, "initiator": { "counterpart_id":"ae052c9a-307c-11eb-3b94-00505601495b", "counterpart_owner_id":"6dd05738-1464-11e3-93b5-7054d21ab6ff", "user_id": "cd932919-dad3-11e1-bda3-bfc542cab2b3", "name": "ΠΠΌΡ122", "surname": "Π€Π°ΠΌΠΈΠ»ΠΈΡ", "patronymic": "ΠΡΡΠ΅ΡΡΠ²ΠΎ", "avatar_url": "", "avatar_small_url": "", "post": "ΠΡΠΎΠ³ΡΠ°ΠΌΠΌΠΈΡΡ", "phone": "", "email": "a@r.ru" }, "result": "dd", "executor": { "counterpart_id":"9cc54ec8-e299-11e0-8d8a-000c2926d843", "counterpart_owner_id":"9cc54ec8-e299-11e0-8d8a-000c2926d843", "user_id": "26c44945-56f4-11e1-bd8d-92568227dc5f", "name": "ΠΠ²Π°Π½", "surname": "ΠΠ²Π°Π½ΠΎΠ²", "patronymic": "ΠΠ²Π°Π½ΠΎΠ²ΠΈΡ", "avatar_url": "https://develop-filetransfer.1c-connect.com/avatars/2023/11/21/c44ef0f55a3c1fa5a5a93c5cf6c85155-072514392.png", "avatar_small_url": "https://develop-filetransfer.1c-connect.com/avatars/2023/11/21/c44ef0f55a3c1fa5a5a93c5cf6c85155-072514392-preview.png", "post": "ΠΠ΅ΡΡ ΠΎΠ²Π½ΡΠΉ Π³Π»Π°Π²Π½ΠΎΠΊΠΎΠΌΠ°Π½Π΄ΡΡΡΠΈΠΉ", "phone": "852", "email": "sovsemsovsem@pisem.net" }, "author": { "counterpart_id":"9cc54ec8-e299-11e0-8d8a-000c2926d843", "counterpart_owner_id":"9cc54ec8-e299-11e0-8d8a-000c2926d843", "user_id": "26c44945-56f4-11e1-bd8d-92568227dc5f", "name": "ΠΠ²Π°Π½", "surname": "ΠΠ²Π°Π½ΠΎΠ²", "patronymic": "ΠΠ²Π°Π½ΠΎΠ²ΠΈΡ", "avatar_url": "https://develop-filetransfer.1c-connect.com/avatars/2023/11/21/c44ef0f55a3c1fa5a5a93c5cf6c85155-072514392.png", "avatar_small_url": "https://develop-filetransfer.1c-connect.com/avatars/2023/11/21/c44ef0f55a3c1fa5a5a93c5cf6c85155-072514392-preview.png", "post": "ΠΠ΅ΡΡ ΠΎΠ²Π½ΡΠΉ Π³Π»Π°Π²Π½ΠΎΠΊΠΎΠΌΠ°Π½Π΄ΡΡΡΠΈΠΉ", "phone": "852", "email": "sovsemsovsem@pisem.net" }, "fields": [ { "id": "FIELD1", "value": "" } ] }
ΠΡΠΈΠ±ΠΊΠΈ
ΠΠΎΠ΄ | ΠΠΏΠΈΡΠ°Π½ΠΈΠ΅ |
---|---|
400 | ΠΠ°ΠΏΡΠΎΡ ΡΠΎΠ΄Π΅ΡΠΆΠΈΡ ΠΎΡΠΈΠ±ΠΊΡ |
401 | ΠΠΎΠ»ΡΠ·ΠΎΠ²Π°ΡΠ΅Π»Ρ Π½Π΅ Π°Π²ΡΠΎΡΠΈΠ·ΠΎΠ²Π°Π½ |
403 | ΠΠ΅Π΄ΠΎΡΡΠ°ΡΠΎΡΠ½ΠΎ ΠΏΡΠ°Π² |